Return Policy
PBARIA is dedicated to consistently delivering best products and service to our customers.
If, for any reason, your order does not meet your expectations—whether it arrives damaged, is the incorrect size, or simply fails to satisfy your needs—you are entitled to request a return or exchange within 30 days from the date of purchase. Your satisfaction is our priority, and we’re here to ensure your experience with us is nothing short of excellent.
Our Return Process
Step 1: Initiate a return by contacting us via DM or Email. Please include your order number, detailed reason for the return, and images of any damage, if applicable.
Step 2: Our customer service or sales team will review your request and provide you with the shipping address for your return.
Step 3: Upon receiving your returned items, we will inspect them to ensure they meet our return criteria.
*Note: Returns will not be accepted for custom orders, altered stock orders, items that have been worn, washed, damaged, or are not in their original packaging.
Step 4: Once your return is approved, we will initiate a refund to your original payment account within 3-5 business days.
We are committed to ensuring a smooth and efficient return process for our valued customers.
Our Exchange Process
Step 1: Initiate an exchange by contacting us via DM or Email. Please include your order number, detailed reason for the return, and images of any damage, if applicable.
Step 2: Our customer service or sales team will review your request and provide you with the shipping address for your return.
Step 3: Upon receiving your returned items, we will inspect them to ensure they meet our return criteria.
*Note: Returns will not be accepted for custom orders, altered stock orders, items that have been worn, washed, damaged, or are not in their original packaging.
Step 4: Once your exchange request is approved, we will promptly dispatch the item(s) you requested within 3-5 business days.
We are committed to facilitating a smooth and efficient exchange process to ensure your satisfaction with our products and services.
FAQ:
- Who covers the shipping cost?
If the return is initiated by the consumer, they are responsible for the shipping cost, which will depend on the courier service chosen.
However, if the return is due to an error on our part, such as damaged or incorrect items, the consumer will not be responsible for the shipping cost.
- Can I cancel my order?
For stock orders, you can cancel as long as they haven’t been shipped. Please contact us immediately to proceed with the cancelation. If your order has already been dispatched, it cannot be canceled, but you can return it once it arrives. In this case, you will be responsible for any shipping costs incurred.
